Terms and Conditions — Team Cycling + Strength

TERMS & CONDITIONS

TEAM Cycling + Strength

Effective Date: 5/1/2026

By utilizing any of TEAM Indoor Cycling Studio LLC services, you agree to be bound by the following terms and conditions (“Terms and Conditions”). In the event of any conflict between these Terms and Conditions and any applicable written agreement between You and TEAM, the written agreement shall prevail.

Eligibility

You must be at least 18 years old to participate in our classes or use our Services.

Studio Rules and Etiquette

Please arrive at least 15 minutes before class start time to allow for check-in, bike set up, bathroom use, and storage of personal items.

Proper attire and footwear are required.

Always respect our staff, instructors, and other members.

The grace period for class tardiness is 5 minutes. If you are not present once class has been in session for 5 minutes, you WILL NOT be permitted to enter the spin or mat room, and you will not be entitled to a refund.

Class is NOT a time to be on your phone, especially when the lights are out. We love in-class videos and photos and do not want to take this privilege away. Taking a video or photo when the lights are on during class is acceptable. If the lights are low, please make sure your phone light is off.

Late Cancellation/No Show/ Policies

You may cancel your booking up to 10 hours before the scheduled class. You agree to perform the cancellation online using the web or TEAM app. Any cancellations within 10 hours of scheduled class time will incur a $15 fee.

If you do not show up to your booked class, TEAM has the right to charge you a No-Show Fee of $15.

Credit Card Disputes

If you have a credit card dispute, before filing a claim with your credit card company, you agree to contact TEAM to discuss and see if there is a resolution, including but not limited TEAM refunding you. If you file a claim with your credit card company before seeking resolution with TEAM, TEAM reserves the right to charge you for any claim dispute or claim processing fees charged to TEAM by any bank.

Reporting a Problem

If you hear or see of any kind of problem with the TEAM service or facilities, please report it to TEAM management immediately.

Personal Items

TEAM is not responsible for your lost, stolen or missing personal items. Do not leave anything of significant personal value in the provided cubbies. If you leave personal items in public areas, you do so at your own risk.

Lost and Found

TEAM has limited space and any items left at TEAM will be held for a maximum of 7 days. If not claimed within that time limit, TEAM reserves the right to dispose of the item(s).

Ear Plugs

Ear plugs for ear protection are made available for every class at the front desk. We encourage use of ear plugs.

Bathroom Items

TEAM stocks assorted items in the bathrooms/shower rooms for use while at TEAM. These items are not “freebies” for customers to take home with them. Please be respectful when utilizing the needed amounts of these items and please do not take any unused items home. TEAM launders towels every week and they remain the property of TEAM, used or unused.

Filming and Social Media

TEAM will be filming classes for use with live streaming, video library, social media, and other video/digital platforms and uses. Additionally, we will take photographs before, during and after class for the promotion of the TEAM business and other purposes. Please know by participating in class that you may be included in video or photographic content.